Maintains a working knowledge of reservation procedures for the hotel and special events. Maintains a working knowledge of all programs and equipment used in the office: LMS, Notebook, phone and paging systems, fax and copier machines. Resolves guest conflicts/complaints effectively in a fair and equitable manner or refers matters to the appropriate department or individual for proper resolution. Makes reservations for the hotel, Vintage Restaurant, entertainment and special events. Makes, confirms, an cancels reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and to increase hotel occupancy. Handles all paging and radio communications in a similar way. Answers all incoming calls and routes them accordingly and in a timely, professional and polite manner.

Responsible for answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivering them to the appropriate department or individuals, making reservation for the hotel, Vintage Restaurant, entertainment and all other marketing events, and effectively resolving minor customer disputes.

Chukchansi hotel and casino